Wheels Door-to-Door Service
(Operated in Cooperation with the Bluegrass Area Chapter of the American Red Cross)
ADA Complementary Paratransit Service
The program currently costs $1.60 per one-way trip for trips within the fixed route service area and $2.00 for trips outside the service area.
Contact the Sharon Newman at (859) 244-2015 for an application.
_____What is ADA service
ADA service is provided for trips when both origin and destination are within ¾ of a mile of an operating fixed bus route and includes areas within Fayette County, Kentucky. For example if a route operates from 6:00 AM – 1130 PM, Monday – Friday then the paratransit service area is ¾ of a mile around the route from 6:30 AM – 1130 PM, Monday – Friday ONLY. Any service beyond this is premium service. It is not necessary for the individual to live in the ADA service area to use ADA service. However, for a trip to be eligible for ADA service, both the pick-up and drop-off locations must be within the ADA service area.
___Who is eligible?
ADA Certification – Persons with disabilities who are interested in using ADA service must submit an application to determine their eligibility. LexTran’s, designee Cardinal Hill is responsible for determining eligibility for ADA paratransit service in the LexTran service area. Eligibility for ADA certification is based on an individual’s functional ability to access and use fixed route bus service.
_____Eligibility Categories
Unconditional - You’re unable at this time to independently use any fixed route service
Transitional - If your condition is temporary, not permanent or if you're capable of learning to use fixed route services with some training
Conditional - you can use fixed route services sometimes but may require Paratransit services when the combination of your disability and the environment or some other special circumstance creates a barrier to independent use for particular trips
Individuals, who are certified by Cardinal Hill, according to ADA guidelines, are eligible to use LexTran ADA service. Upon completing the application including the doctors portion, please contact Sherry or EMI at (859) 367-7125 to schedule time for an assessment. Please note that some individuals may be found to be “conditionally eligible,” depending on the circumstances of the particular trip. If the customer is found to be ineligible or conditionally eligible, the customer has a right to an appeal. Please contact Sharon Newman at (859) 244-2015 to arrange an appeal hearing.
_____What are the hours of service?
ADA services are provided during all times that LexTran provides fixed route services
___Scheduling a Trip
Eligible ADA customers may request trips for any purpose and trip requests are accepted, scheduled and provided without any prioritization.
1. ADA services operate on a “next day” advance reservation basis. Trip requests are accepted from 14 days in advance up to 4:45 PM on the day before the day of service.
2. Same-day trips are also accommodated on a space available basis and when possible without compromising service quality and performance for customers already scheduled.
3. Standing order/subscription service is also provided for trips made on an ongoing basis at the same time, to and from the same origins and destinations at least three times per week.
4. Trips are scheduled in “real time” – pick-up times are negotiated with customers and scheduled times are provided at the time of the call to the maximum extent possible.
When calling to schedule a trip, customers must have the following information:
• Date of trip
• Requested pick-up and/or appointment time
• Exact street address of the trip origin and destination (intersections will not be accepted)
When calling to schedule a trip, customers should be ready to write down important information, such as the scheduled pick-up time. Customers must keep their address, telephone numbers, and emergency information current with LexTran/Wheels since this is the source of all passenger information.
_____Fares
Fares must be paid only in cash or an approved electronic fare. The current fare structure is as follows:
ADA Trips:
$1.60 per one way trip
$1.60 per add-on trip
$0 Personal Care Attendant (PCA)
$1.60 per one way or add-on trip 1st companion
$1.60 per one way or add-on trip additional companions (service based on space)
Non ADA- Premium Service Trips:
$3.00 per one way trip
$3.00 per add-on trip
$0 Personal Care Attendant
$3.00 per one way or add-on trip 1st companion
$3.00 per one way or add-on trip additional companions (service based on space)
All attendants and companions must have same origin and destinations.
_____Trip Cancellations
Late Trip Cancellations – When a customer cancels a trip after 4:30 pm the night before a scheduled trip, or with less than two hours notice. LexTran may suspend the use of LexTran ADA paratransit service by customers who have an excessive number of late cancellations or no show violations. LexTran will take extenuating circumstances into consideration before suspending a customer’s use of ADA services.
